Privacy Policy

Your medical record is a confidential document. Our policy is to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. The Practice adheres to the Australian Privacy Principles. Patients are able to request access to their own personal health information in line with the Privacy Principles. A copy of our privacy policy is available on request at reception.

Communication Policy

Communication Policy

Patients are able to contact the Practice via telephone between the hours of 8.00am and 6.00pm Monday to Friday and between 8am and 11.30am on a Saturday. We are closed public holidays.

We encourage all health professionals to send patient information using an encrypted messaging system.

Alternative modes of communications are adapted accordingly to patient’s needs. We utilise the National Relay service and the Translation and Interpreter Service 


It is your responsibility to ring the surgery for results. Please telephone the Practice after 10.00am weekdays to find out the results of any tests that have been ordered by our doctors.

Patients that require immediate action in relation to test results will be contacted by the Practice to arrange an urgent consultation so that they can discuss the test results with a doctor.

Feedback & Complaints

We value your feedback and encourage you to complete a general feedback questionnaire available in our waiting room.  We endeavour to respond to your suggestions as soon as possible and to continuously improve our service.  From time to time we might also ask you to complete a confidential evaluation questionnaire as part of GPA accreditation.

If you are unhappy with any aspect of the care that you receive from Fairy Meadow Medical Centre then please let us know. Talk to either your doctor or the Practice Manager and we will try our best to help. We believe problems are best resolved within the Practice as this helps us to continuously improve. If however, the problem is not resolved, you may wish to contact the NSW state government authority for dealing with medical complaints. The address is: Health Care Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012.